What is your return policy?
If for any reason you are not satisfied with any product, please return it to SPORTANGO Pte Ltd in original condition and original packaging within 72 hours of receipt of the product. The returned products may be exchanged or a credit note will be issued. We do not offer a refund for items incorrectly ordered or no longer required. A 15% restocking fee applies unless the product is faulty or does not conform to specifications. All returns must be authorised by Sportango Pte Ltd. Freight charges on returns will not be credited. Also, freight will be charged when sending any exchanged products.
Custom Products – Sportango will not accept product returns for custom made or made to order products unless such custom made or made to order products are faulty or do not conform to specifications.
How about for damaged goods and shortages?
If you receive a product which is faulty (or where the product is custom made and does not conform to specifications) contact Sportango to arrange free return delivery and an exchange, refund or credit to your account. If you receive an order with shortages, contact Sportango to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. Sportango will not accept returns for products that have been damaged after delivery. You must notify Sportango of the fault (or in the case of custom made products, non-conformance to specifications) within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.
What forms of payment do you accept?
We accept bank transfer, cheque, e-invoice via Vendors@Gov, GeBiz, Visa, MasterCard and American Express credit cards.
When can I expect my order?
Upon confirmation of the quotation, we will include your order in the next order batch (Wednesdays), for delivery by the end of the following week. Please note that the process for the shipment of your items will commence in 2-3 hours, and any urgent cancellations will need to be notified within this time frame.
How much is delivery?
We usually do not charge for delivery. However, for bulky items that incur bulky freight charges, we will include it in the cost of the item and indicate it in the quotation. Freight and handling charges depend on the value of the order with the exception of bulky items.